Refund policy

Return & Refund Policy:

Return Policy:

At Kapuche, customer satisfaction is our priority. We understand that sometimes things don't go as planned, and we're here to help with any returns.

Returns Accepted:
We gladly accept returns within 30 days of delivery.

To ensure a smooth return process, all of our returns are handled through Amazon's Multi-Channel Fulfillment Service. For more details on how returns are managed, please visit https://supplychain.amazon.co.uk/support.

Contact Us:
If you have any questions or need further assistance with your return, feel free to reach out to us at contact@kapuche.co.uk. We're here to help!

Refund Policy:

Kapuche is committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we’re here to help.

Eligibility for Refunds

1. Refund Conditions:

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

A valid proof of purchase or receipt is required to process any refund.

2. Non-Refundable Items:

Certain items are exempt from being refunded, including perishable goods, custom products, and items on sale.

Refund Process

Initiating a Refund:

1. To initiate a refund, please contact our customer service team within 30 days of receiving your order. Provide your order number and a brief description of the reason for the refund request.

2. Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Processing Refunds:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment.

Refunds will be processed within 6 to 7 business days. Please note that the time it takes for the refund to appear on your account may vary depending on your payment provider.

If you have any questions regarding our refund policy, please feel free to contact us at:

Contact Us

Kapuche Customer Service
Email: contact@kapuche.co.uk